Shipping from China is free * use code: ps.free 

Product Information

Please note The products under the ps.army unofficial are unofficial merch. if you're looking for official products choose the official merch category at the homepage.

  • How many items can I buy in one purchase?
    You can buy as much as you desire, Orders aren't limited.

Shipping and Custom Duties.

​​

  • I placed an order. When will my package arrive?

Your order will be packed and dispatched for maximum the next day. Once dispatched, expected delivery times are 30-45 business days based on your product. When your package is shipped, you'll be informed by email.​

  • What method is used for shipping?

Unofficial products are shiped via ships.

  • I am an international customer , Do I have to pay customs and taxes?
    Due to the cheap price of the unofficial merch wich is often under the threshold, it's less likely to be subject to import duties, taxes and/or charges. 

Payment.

​​

  • What are my payment options?

We currently accept payment via PayPal. Payment by credit cards are currently postponed, we apologize for the incovenience, we'll be relaunching it soon.

We are strongly committed to protecting your privacy and providing a safe and secure online experience. We have taken measures to ensure that your credit card and personal details are kept safe at all times

Return Policy.

​​

  • Do you offer returns?

All Sales Are Final* We do accept returns in the unlikely events that a product is damaged, incorrect or missing, we will send replacements within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.​

Please note, PS ARMY reserves the right to refuse returns that don't match the cases set above.

Order STATUS and Tracking.

Please note that tracking your package under the unofficial merch category may not be available, yet if it is we're comited to inform you via email.

My Account.

 

  • I've forgotten my password. What should I do?

To reset your password, go to http://ps-army.com click on login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal.

 

Shipping

Ps.army ships internatinally to: US, Philipines, India, Indonesia, Germany,Canada,Mexico, Russia, Germany, Brazil, Japan, Australia,France, Malaysia, Peru, Thailand, Chile, Veitnam, Italy, Taiwan, Morroco, UAE, Qatar and Greece (Please contact us if you're not from those countries to set your county in our shipping Rules)

  • Processing times

Once your order is placed, it generally takes us 2-3 business days to process and pack.

  • Delivery estimates

Shipping for unofficial merch category is free, so when you're shopping under this category use code: ps.free.

Delivery may take between 30-45 days, but do not worry your package will arrive.

 

Returns

OUR RETURN POLICY IS IN ADDITION TO ANY STATUTORY RIGHTS YOU MAY HAVE UNDER LAW.

 

We hope that you will be pleased with Products you purchase using our Services. However, if for any reason you decide to return a Product that you purchased via our Services, you must notify Ps.army and return the Product to us within fourteen (14) days from the date such Product was purchased.

Ps.army will only accept a return if:

  • The product(s) you received is damaged or incorrect/irrelevant.

  • The Product(s) are returned from the country where it was originally shipped by Ps.army; and

  • You initiate the return through our designated returns portal, available here.

Ps.army may decline a return if it fails to meet the criteria set forth above. PS.army does not take title to returned Products until the Product is received by Ps.army. Once the Product you are returning has been received and processed, We will issue a refund to the original payment method used to purchase the Product or will issue you store credit, depending upon the option you selected when initiating the return. The refund amount will include the purchase price of the returned Product and any associated sales tax. Unless prohibited by law, any shipping and handling charges paid for the original purchase will not be refunded.

 Return Procedure

To initiate a return, you must use our self-service portal available at this link.

To fill out the return request, you will need to provide your order number (found in your order confirmation email) and the shipping zip code associated with the order.

You can then select which Product(s) you wish to return and the options for refund (if applicable), including a refund to your original payment method or store credit.

After you file the return request, you will be provided with a pre-paid shipping label to use to return the Product(s).

If applicable, Ps.army will initiate the refund associated with your return upon receipt of the returned Product(s). Please note that the time it takes for a refund amount to appear on your billing statement may differ based on your payment provider and billing cycle.

If, in our reasonable determination, a Product shipped to us is ineligible for return, we will not be responsible for returning that ineligible Product to you. Ps.army has no obligations with respect to such ineligible Products.

 

Please contact us at customerservice@ps-army.com if you need any further informations or help.

Shipping

Ps.army ships internatinally to: US, Philipines, India, Indonesia, Germany,Canada,Mexico, Russia, Germany, Brazil, Japan, Australia,France, Malaysia, Peru, Thailand, Chile, Veitnam, Italy, Taiwan, Morroco, UAE, Qatar and Greece (Please contact us if you're not from those countries to set your county in our shipping Rules)

  • Processing times

Once your order is placed, it generally takes us 2-3 business days to process and pack.

  • Delivery estimates

Shipping for unofficial merch category is free, so when you're shopping under this category use code: ps.free.

Delivery may take between 30-45 days, but do not worry your package will arrive.

Shipping

Ps.army ships internatinally to: US, Philipines, India, Indonesia, Germany,Canada,Mexico, Russia, Germany, Brazil, Japan, Australia,France, Malaysia, Peru, Thailand, Chile, Veitnam, Italy, Taiwan, Morroco, UAE, Qatar and Greece (Please contact us if you're not from those countries to set your county in our shipping Rules)

  • Processing times

Once your order is placed, it generally takes us 2-3 business days to process and pack.

  • Delivery estimates

Shipping for unofficial merch category is free, so when you're shopping under this category use code: ps.free.

Delivery may take between 30-45 days, but do not worry your package will arrive.

 
 

COOKIE POLICY

Last updated : July 2021

This Cookie policy explains what cookies are and how we use them. You should read this policy so you can understand what type of cookies we use, the information we collect using cookies and how that information is used. For further information on how we use, store and keep your personal data secure, see our Privacy policy.

This Policy also tells you what your rights are in relation to the personal data you give to us. If you have any questions about this Cookie policy please contact:

Phone:

Email:  dataprotection@ps-army.com

1. What are cookies?

Cookies are little text files which are stored on the browser or hard drive of your computer or mobile device when you visit a webpage or application. Cookies work to make your experience browsing our site as smooth as possible and they remember your preferences, so you don’t have to insert your details again and again.
There are different types of cookies. Some cookies come directly from our website and others come from third parties which place cookies on our site. Cookies can be stored for varying lengths of time on your browser or device. Session cookies are deleted from your computer or device when you close your browser. Persistent cookies will remain stored on your computer or device until deleted or until they reach their expiry date.
We have 3 varieties of cookies which operate on our website:
1. Strictly Necessary cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request of services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
2. Performance cookies
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
3. Targeting cookies
These cookies may be set through our site by our advertising partners who may use them to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

2. How do we use cookies?

​​

We use cookies to enhance your browsing experience by:

  • Recognising when you login and what your preferred settings are

  • Giving you a browsing experience that is unique to you and to serve you content which we believe improves your experience on our site

  • Analysing how you use our site which helps us to troubleshoot any problems and to monitor our own performance

3. Strictly necessary cookies

The strictly necessary cookies allow you to navigate our site, login, add products to your basket, set the language settings, display the correct page for the device you are using, verify your details when you make an order and they allow us to process payment for an order.

 

To opt out of these cookies you will need to change the settings on your browser by selecting your cookie preferences. If you choose to block these cookies our website may not work as it should and any preferences you have may be lost.

4.Performance cookies

These cookies are used to track visits to our site and help us measure traffic sources to improve performance. They are also used to optimise the website based on how many visitors navigate through the site. All information collected is anonymised. If you disable these cookies the site should function correctly, we simply won’t know that you visited the site.

Google Analytics
These are performance cookies used to track visits to our website and movement around the site. The data which is collected is anonymous and is used for benchmarking purposes to monitor the performance of our site and to measure user engagement. We share the anonymised Google Analytics data with selected third parties to assist us in understanding the effectiveness of our website and our marketing efforts.

6. How do you change cookie preferences or block cookies?

For the performance cookies and targeting cookies when starting a new session on our website, you can choose to opt-out of these. It is possible that any advertising you receive will be less targeted as a result, but the site should function correctly.
If you wish to disable the strictly necessary cookies, then within your browser you can choose whether you want to accept cookies or not. Different browsers make different controls available to you. Generally, your browser will offer you the choice to accept, refuse or delete all cookies, third-party cookies or specific website cookies. Each browser’s website should contain instructions on how you can do this.
For further information please refer to: https://www.aboutcookies.org/how-to-delete-cookies/
If you block these cookies on our website, you may be unable to access certain areas of our website and certain functions and pages will not work in the usual way.

7. Changes to the Cookie policy

We may update this policy from time to time. If we make significant changes, we will let you know, but please do check regularly this policy to ensure you are aware of the most updated version.
This Cookie policy was last updated in July 2021
.

Cookie Name
Purpose
Duration
Cookie Type
wixLanguage
Used on multilingual websites to save user language preference
12 months
Functional
fedops.logger.sessionId
Used for stability/effectiveness measurement
12 months
Essential
bSession
Used for system effectiveness measurement
30 minutes
Essential
TS*
Used for security and anti-fraud reasons
Session
Essential
smSession
Used to identify logged in site members
Session
Essential
consent-policy
Used for cookie banner parameters
12 months
Essential
_wix_browser_sess
Used for system monitoring/debugging
session
Essential
_wixCIDX
Used for system monitoring/debugging
3 months
Essential
SSR-caching
Used to indicate the system from which the site was rendered
1 minute
Essential
svSession
Used in connection with user login
2 years
Essential
hs
Used for security reasons
Session
Essential
XSRF-TOKEN
Used for security reasons
Session
Essential

PRIVACY POLICY.

Last Updated: June 24, 2021

Contents.​

 

 

This Privacy Policy explains how PS ARMY, LLC collects, uses, and discloses information about you. This Privacy Policy applies to information we collect when you use our website, and other online products and services that link to this Privacy Policy (collectively, our "Services"), contact our customer service team, engage with us on social media, or when you otherwise interact with us.


We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.​

Collection of Information.

 

Information You Provide to Us.

We collect information you provide directly to us. For example, you share information directly with us when you create an account, submit or post product reviews via our Services, make a purchase or donation, communicate with us via third-party platforms, participate in an event, request customer support, or otherwise communicate with us. The types of personal information we may collect include your name, email address, birth month and day, postal address, phone number, credit card and other payment information, photos, product review information including any information you choose to provide. In some cases, we may also collect information you provide about others, such as if you purchase a gift card for someone or decide to purchase and ship products to someone.

Information We Collect When You Use the Services

When you access or use our Services, we automatically collect information about you, including:

  • Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address.

  • Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, any charitable donation you make in connection with your purchase, and the date and location of the transaction.

  • Device and Usage Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.

  • Information Collected by Cookies and Other Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear gifs”) are electronic images that we may use in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see the Your Choices section below.

 

Information We Collect from Other Sources

We obtain information from third-party sources. For example, we may collect information about you from social networks, identity verification services, advertising networks, and data analytics providers.

Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may infer that you are looking to purchase certain products based on your browsing behavior and past purchases or we may infer your location based on your IP address.

 

Use of Information.

We use the information we collect to provide the products you request. We also use information we collect to:

  • Provide, maintain and improve our products and Services;

  • Process transactions and returns and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;

  • Personalize and improve your experience on our Services;

  • Send you technical notices, security alerts and support and administrative messages;

  • Respond to your comments and questions and provide customer service;

  • Communicate with you, including via email and text message, about services, products, events and promotions offered by PS ARMY and others, and provide information we think will be of interest to you.

  • Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below);

  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;

  • Monitor and analyze trends, usage and activities in connection with our Services, events and other offerings;

  • Debug to identify and repair errors in our Services;

  • Carry out any other purpose described to you at the time the information was collected​

Data Storage

PS ARMY is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

As Wix is our website builder platform; it's responsible for storing the PS ARMY's visitors' data in a number of locations.
The site-visitors ́ personal information may be stored in data centers located in the United States of America, Ireland, South Korea, Taiwan and Israel. We may use other jurisdictions as necessary for the proper delivery of our services and/or as may be required by law.

Wix is a global company that respects the laws of the jurisdictions it operates within. The processing of the User Customer Data may take place within the territory of the European Union, Israel or a third country, territory, or one or more specified sectors within that third country, of which, the European Commission has decided that it ensures an adequate level of protection (transfer on the basis of an adequacy decision).​

Sharing of Information.

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • We share personal information with vendors, service providers, and consultants that need access to such information to perform services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, marketing, and advertising.

  • We may share certain information publicly on our Services or through our social channels, such as if you submit a product review.

  • We may disclose personal information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.

  • We may share personal information if we believe your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to or to protect the rights, property and safety of PS ARMY or others.

  • We may share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.

  • We may share personal information between and among PS ARMY and our current and future parents, affiliates, and subsidiaries and other companies under common control and ownership

  • We share personal information with your consent or at your direction.

Advertising and Analytics Services Provided By Others.

We may allow others to provide analytics services and serve advertisements on our behalf across the Internet and in applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services, including your IP address, web browser, mobile network information, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by PS ARMY and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes.

We may also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook and Instagram). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

 

Your Choices.

  • Account Information

You may view, update and correct certain information at any time by logging into your account. If you have questions about your account, please send an email to hello@ps-army.com

  • Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of certain of our Services.

  • Communications Preferences

You may opt out of receiving text messages or promotional emails from PS ARMY by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about any ongoing business relations we may have.

 ADDITIONAL DISCLOSURES FOR CALIFORNIA RESIDENTS

 

If you are a resident of the state of California, this section addresses your rights under the California Consumer Privacy Act of 2018 (“CCPA”). Any terms defined in the CCPA have the same meaning when used in this Policy.

Use of Personal Information
We may use or disclose the personal information we collect for one or more of the business purposes indicated in this Policy.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. For more information on how we share personal information, including the categories of third-parties with which we share personal information, please see the “Does ps.army share my personal information with anyone?” section above.

We do not sell personal information. In the event that we do sell any personal information, we will update this Policy to list the categories of consumers’ personal information sold.

Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

A. Right to Access Specific Information and Data Portability Right

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.

  • The categories of sources for the personal information we collected about you.

  • Our business or commercial purpose for collecting or selling that personal information.

  • The categories of third parties with whom we share that personal information.

  • The specific pieces of personal information we collected about you (also called a data portability request).

  • If we disclosed your personal information for a business purpose, the business purpose for which personal information was disclosed, and the personal information categories that each category of recipient obtained.

B. Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
 

C. Exercising Your Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:​

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make such a request for access or data portability twice within a 12-month period. The verifiable consumer request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response electronically. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights.

California Shine the Light Law
California Civil Code Section 1798.83 permits users who are California residents to obtain from us once a year, free of charge, a list of third parties to whom we have disclosed personal information (if any) for direct marketing purposes in the preceding calendar year. If you are a California resident and you wish to make such a request, please send an e-mail with “California Privacy Rights” in the subject line to hello@ps-army.com

PS ARMY does not sell your personal information.​​

Contact Us.

If you have any questions about this Privacy Policy, please contact us at: hello@ps-army.com