OUR RETURN POLICY IS IN ADDITION TO ANY STATUTORY RIGHTS YOU MAY HAVE UNDER LAW.
We hope that you will be pleased with Products you purchase using our Services. However, if for any reason you decide to return a Product that you purchased via our Services, you must notify Ps.army and return the Product to us within fourteen (14) days from the date such Product was purchased.
Ps.army will only accept a return if:
The product(s) you received is damaged or incorrect/irrelevant.
The Product(s) are returned from the country where it was originally shipped by Ps.army; and
You initiate the return through our designated returns portal, available here.
Ps.army may decline a return if it fails to meet the criteria set forth above. PS.army does not take title to returned Products until the Product is received by Ps.army. Once the Product you are returning has been received and processed, We will issue a refund to the original payment method used to purchase the Product or will issue you store credit, depending upon the option you selected when initiating the return. The refund amount will include the purchase price of the returned Product and any associated sales tax. Unless prohibited by law, any shipping and handling charges paid for the original purchase will not be refunded.
To initiate a return, you must use our self-service portal available at this link.
To fill out the return request, you will need to provide your order number (found in your order confirmation email) and the shipping zip code associated with the order.
You can then select which Product(s) you wish to return and the options for refund (if applicable), including a refund to your original payment method or store credit.
After you file the return request, you will be provided with a pre-paid shipping label to use to return the Product(s).
If applicable, Ps.army will initiate the refund associated with your return upon receipt of the returned Product(s). Please note that the time it takes for a refund amount to appear on your billing statement may differ based on your payment provider and billing cycle.
If, in our reasonable determination, a Product shipped to us is ineligible for return, we will not be responsible for returning that ineligible Product to you. Ps.army has no obligations with respect to such ineligible Products.
Please contact us at firstname.lastname@example.org if you need any further informations or help.